ea999 Privacy Policy

ea999 ("we", "our", "us") operates the website ea999.ws, a trusted online casino and sports betting platform serving players across Bangladesh. We take your privacy seriously. This Privacy Policy describes the types of personal information we collect from users of our platform, how that information is used, and the steps we take to ensure it is handled responsibly and securely.

By accessing or using the ea999 platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms set out herein, please discontinue use of our services. This policy applies to all visitors, registered members, and any other users of the ea999.ws website.

Personal Information You Provide

When you register an account, use our services, or contact our support team, we may collect the following categories of personal information:

• Full name, date of birth, and government-issued identification details for identity verification
• Contact information including email address and mobile phone number
• Residential address and city of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna)
• Account credentials (username; passwords are stored only in hashed form and are never readable by our staff)
• Payment information necessary to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer

Automatically Collected Technical Data

When you visit ea999.ws, our servers and analytics systems automatically collect certain technical information, including:

• IP address, device type, operating system, and browser information
• Pages visited, time spent on the platform, click patterns, and referring URLs
• Session data, game activity logs, and betting history for responsible gaming compliance and fraud prevention

ea999 processes personal data only for clearly defined and legitimate purposes. We use the information we collect to:

• Create and manage your ea999 account, verify your identity, and authenticate your logins
• Process financial transactions including deposits and withdrawals in BDT via bKash, Nagad, and Rocket
• Deliver customer support and respond to your enquiries in a timely manner
• Detect and prevent fraudulent activity, money laundering, and other unlawful conduct on the platform
• Comply with applicable legal obligations and respond to lawful requests from regulatory or law enforcement authorities
• Send you promotional communications about bonuses, new games, and platform updates — you may opt out at any time

ea999 does not sell, trade, or rent your personal information to third parties. We may, however, share your data with trusted parties in the following strictly limited circumstances:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay) solely to facilitate your transactions
• Identity verification and KYC compliance service providers who are contractually obligated to protect your data
• Technical infrastructure providers (hosting, security monitoring) operating under strict data processing agreements
• Law enforcement or government authorities when required by applicable law, court order, or to protect the rights and safety of users

Any third party that receives your data is bound by contractual confidentiality obligations and is permitted to use your information only for the specific purpose for which it was shared. We do not share data with advertising networks or data brokers.

ea999 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that allow us to recognise you between sessions. We use the following types:

• Essential cookies — required for the platform to function correctly, including session management and security tokens
• Analytics cookies — collect anonymised data about how visitors interact with our platform so we can improve performance
• Preference cookies — store your language and display preferences so you do not need to re-select them on each visit

You may disable cookies through your browser settings at any time; however, doing so may affect the functionality of certain features on ea999.ws.

All financial transactions on ea999 — including deposits via bKash, Nagad, Rocket, and withdrawals in BDT — are processed through encrypted, secure payment channels. We do not store your full mobile banking PINs, card numbers, or one-time passwords (OTPs). Payment credentials are handled exclusively by the respective payment service providers and are subject to their own security frameworks.

Transaction records, including the amounts and timestamps of your deposits and withdrawals, are retained to fulfil our obligations regarding anti-money laundering (AML) compliance and to resolve any account disputes that may arise.

We retain your personal information for as long as your account remains active or as required by applicable legal obligations. Account data is typically retained for a minimum of five (5) years following account closure or the last transaction date, to satisfy anti-money laundering and regulatory record-keeping requirements.

When data is no longer required for any legitimate purpose, we delete or anonymise it using industry-standard secure erasure methods. You may request early deletion of your data by contacting our support team, subject to any overriding legal retention requirements that prevent immediate deletion.

As a user of the ea999 platform, you have the following rights with respect to the personal data we hold about you:

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data without undue delay
• Right to erasure — you may request deletion of your personal data, subject to any mandatory legal retention obligations
• Right to restriction — you may ask us to restrict processing of your data pending the resolution of an accuracy dispute or objection
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time by contacting us

To exercise any of the rights listed above, please contact our support team using the email address provided in the Contact Us section below. We will respond to all legitimate requests within a reasonable timeframe.

ea999 implements industry-standard technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data, access controls and staff training on data handling procedures, and regular security assessments of our systems.

While we employ stringent safeguards, no online platform can guarantee absolute security. We encourage all users to use strong, unique passwords for their ea999 accounts and to enable any additional security features available in their account settings. If you suspect any unauthorised access to your account, please contact our support team immediately.

The ea999.ws website may contain references to third-party payment services and game providers. These external services operate under their own privacy policies, which we do not control. We recommend reviewing the privacy policies of any third-party service you interact with. ea999 accepts no responsibility or liability for the privacy practices or content of any external parties.

ea999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or through a notice on the platform.

Your continued use of ea999.ws following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, our support team is ready to assist you. You can reach us at:

Email: [email protected]